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24/7 customer support service

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Q: Why is your medication so cheap?

A:   We don’t spend anything on marketing or branding. Also we don't have any rental expenses like local pharmacies do.

Q: What is the difference between generic and brand medications?

A:   The difference is in the name, shape, color, and price. Generic medications are usually named by their active ingredient and cost less; however, they have exactly the same formula, action, dosage, and contraindications as the brand medicines.

Q: Are generic drugs safe to take?

A:   All generic medications represented on our website are FDA approved. FDA (U.S. Food and Drug Administration) demands that generic medications meet the same high quality and safety standards as brandname medications. It makes them completely safe to take.

Q: Will my order be equally effective as the medicines at my local pharmacy?

A:   We guarantee the best quality of our products and assure you that their pharmacological action is identical to those you can find at your local pharmacy.

Q: What should I do if I have questions about medications?

A:   If you have any hesitations or questions, please feel free to contact us before you submit your order. Our highlyskilled Customer Support Service specialists will gladly help you with any questions you have. You can contact us using the Contact Us form or by phone.

Ordering Ordering

Q: How do I place an order?

A:   To place an order, follow these easy steps:

  1. Choose the products to buy (pay attention to dosage and quantity).
  2. Choose the shipping method (Express Mail Service or International Registered Mail).
  3. Fill in all required information (make sure you provide the shipping/billing address and credit card information, then press Checkout/Confirm Data).
  4. Check whether you filled in the data correctly and press Submit Order .
  5. Receive an approval message on your screen.
IMPORTANT! If for any reason you have difficulties completing your order, please contact our Customer Support Service using the Contact Us form or by phone.

Q: How can I pay for my order?

A:   We accept credit and debit cards. More detailed information about available payment methods is shown on each page of our Online Pharmacy.

Q: How can I cancel my order?

A:   If you wish to cancel your order, please contact our Customer Support Service using the Contact Us form or by phone and providing us the reason for your cancellation. You can cancel your order within 24 hours of submitting the order. Shipped orders cannot be canceled.

Q: How can I order a refill?

A:   The procedure of ordering a refill is exactly the same as a regular purchase. IMPORTANT! Save and use your previous Order ID (provided in the confirmation/invoice email) to simplify the process of filling out the Checkout Page. When ordering a refill, you get a 5% discount. Please contact our Customer Support Service for help.

Q: Is it safe for my privacy to order from your pharmacy?

A:   Privacy and safety of our customers are our greatest concern. Our online order system uses the latest security encryption technology, ensuring your credit card information stays safe. All the information we require from our customers is necessary to provide the requested services. The information you give us while placing the order is used only to process the transaction and ship the order.

Q: When will my credit card be charged?

A:   Your credit card will be charged as soon as your order is processed and accepted by our Financial Department.

Q: How is it possible that on the Checkout page my total amount is $165.80 and the invoice sent shows $252.75?

A:   It is important to remember that no matter what currency you choose, the total amount in the invoice will be shown in USD. Further conversion to your currency will be performed by your bank.

Q: Why do I have to provide my date of birth?

A:   Your date of birth is a part of your credit card information. We need it to verify that you are the actual cardholder.

Q: Why are you trying to contact me?

A:   We need your personal confirmation to avoid fraudulent orders, prevent any mistakes, and process your order faster. Order processing may take up to 72 hours. If we cannot reach you and confirm the order, it will be canceled. Please provide us with your correct contact details.

Q: Do I need a prescription?

A:   You don't need any prescriptions to order from our Online Pharmacy.

Q: Do you have any discounts?

A:   We provide our customers with special seasonal discount offers (10% and 15% off the regular price). Contact our Customer Support Service for more details.

Shipping Shipping

Q: Which countries do you ship to?

A:   We ship to any address in the world. IMPORTANT! If you can't find your country in the list, please contact our Customer Support Service using the Contact Us form or by phone.

Q: When will I receive my order and how much does the shipping cost?

A:   Our Online Pharmacy offers 2 types of delivery:
Shipping Method/Order sum $0-180 $180++
EMS (Express Mail Service) 7-12 business days (in some cases up to 25 business days) $22 FREE
International Registered Mail 14-21 business days (in some cases up to 35 business days) $8 FREE
Shipping rates are actual and don't depend on size of your order.

IMPORTANT! Delivery time is accurate for most cases but cannot be guaranteed due to the probability of unforeseen events (e.g., natural disasters, weather conditions, holidays, geopolitical situations in the country of dispatch, transit countries, and destination country) and other events which may disrupt mailing process.
Please be informed that your order could not be shipped or delivered on weekends or public holidays.

Q: Can I change my shipping address?

A:   If necessary, you can make corrections or add details to your shipping address within 24 hours of placing an order. Please contact our Customer Support Service via the Contact Us form or by phone. Please be informed that we DO NOT issue a refund or reship the order when a customer provides us with the wrong shipping address.

Q: What should I do if the package is damaged or missing?

A:   In either of those cases, feel free to contact our Customer Support Service via the Contact Us form or by phone and inform us about the problem. We will either reship the order or issue a refund. Photo of the parcel and the product should be provided.

Q: Will I pay an extra fee if I need a reshipment of my order?

A:   We will reship your order without any additional fee in the following cases:

  1. You paid for delivery insurance (you can choose it in the Cart or Checkout page).
  2. The request to cancel the order was sent BEFORE the shipment.
  3. The chosen product is not available at the moment.
  4. The chosen shipping method is temporarily unavailable.
  5. Wrong or damaged products were delivered, e.g. broken pills (a photo of the parcel and the product should be provided).
  6. The product is not effective (a photo of the parcel and the product should be provided).
  7. The parcel was not received by the client within a specified delivery time.
  8. The sender shipped the order to the wrong delivery address.
  9. The delivery partially failed. ONLY reshipment of the missing order items will be provided (photo of the parcel and the product should be provided).

Q: How can I track my order?

A:   You can track your order on our website in the Track my order menu option.

You can check the order status using the following tracking sources and identify the country of dispatch according to the tracking number format:
Tracking Number Format Order Tracking Source Country Of Dispatch
ends with “IN” (e.g. AB012345678IN) http://www.indiapost.gov.in/ http://www.track-trace.com/ India
ends with “HK” (e.g. AB012345678HK) http://www.17track.net/ China
ends with “CN” (e.g. AB012345678CN) http://www.17track.net/ China
starts with “RX”, ends with “CH” (e.g. RX012345678CH) http://www.17track.net/ Singapore
starts with “RT”, ends with “SG” (e.g.RT012345678SG) http://beta.singpost.com/track-items/ Singapore
starts with “RA”, ends with “SG” e.g. RA012345678SG http://www.track-trace.com/ Singapore
starts with “LN”, ends with “SG” (e.g. LN012345678SG) http://www.track-trace.com/ Singapore
starts with “RW”, ends with “SG” (e.g. RW012345678SG) http://www.track-trace.com/ Singapore
starts with “INVLFRK” (e.g. INVLFRK0123) http://webtrack.dhlglobalmail.com/ Singapore
starts with “INSAC” (e.g. INSAC0123456789) https://dhlecommerce.asia/Portal/Track Singapore
starts with “RX”, ends with “DE” (e.g. RX012345678DE) http://webtrack.dhlglobalmail.com/ Singapore
ends with “DE” (e.g. AB012345678DE) http://webtrack.dhlglobalmail.com/ Singapore
starts with “P”, contains “VLS15” P1828877VLS1510 http://webtrack.dhlglobalmail.com/ Singapore
starts with “SGACRM7ORDER” (e.g. SGACRM7ORDER00123456789) http://webtrack.dhlglobalmail.com/ Singapore
starts with “SGAFP” (e.g. SGAFP123456) https://dhlecommerce.asia/Portal/Track Singapore
ends with “DE” (e.g. AB012345678DE) https://www.deutschepost.de/sendung/simpleQueryResult.html Germany
ends with “A” (e.g. 01234567A) http://www.trackyourparcel.eu/ Germany
ends with “G” (e.g. 01234567891111G) https://www.dpd.com/tracking/ Germany
ends with “GB” (e.g. AB012345678GB) http://www.parcelforce.com/track-trace United Kingdom
ends with “NL” (e.g. AB012345678NL) http://www.postnl.post Netherlands
contains 11 digits (e.g. 012345678910) https://gls-group.eu/SK/en/parcel-tracking?match Slovakia
ends with “LT” (e.g. AB012345678LT) http://www.17track.net/ Lithuania

You can check your order status using the following tracking sources according to the destination country:

Country Link
Australia http://ice.auspost.com.au/
Austria http://www.post.at/
Canada http://www.canadapost.ca/
Germany https://www.deutschepost.de/sendung/simpleQuery.html
Finland http://www.posti.fi/english/eservices/itemtracking/index.php
United Kingdom http://www.parcelforce.com/portal/pw/track?catId=7500082
Ireland http://track.anpost.ie/track/trackone.html
Japan http://tracking.post.japanpost.jp/service/numberSearch.do?locale=en&searchKind=S004
Mexico http://www.correosdemexico.gob.mx/English/Paginas/track.aspx
Netherlands http://www.postnl.post/
New Zealand http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/Tracking/
Norway http://www.posten.no/
Spain http://www.correos.es/
Sweden http://www.posten.se/tracktrace/TrackConsignments_do.jsp?lang=GB
Switzerland http://www.swisspost.ch
USA http://www.usps.com/shipping/trackandconfirm.htm
Other http://www.track-trace.com/post
IMPORTANT! You can only track your order when it reaches the destination country. If you cannot track your order, please contact our Customer Support Service using the Contact Us form or by phone.

Q: Why does International Registered Mail Tracking ID show no information?

A:   U.S. customers who choose the Registered Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please, contact your local post office or visit https://www.usps.com/ for more information on the current issue.
If you are not a U.S. customer or your package is coming from a different country, please note that the information will be available when your package reaches the destination country.